What We Do
BigWallet is the payment solution provider of the future. Our trailblazing technology and deep understanding of payment processing allows us to create solutions that are tailored to the problems and needs of online businesses.
Our mission is to create unique payment solutions based on an individual approach and a deep analysis of the client's specific needs. The goal is to help the development of the merchant's business by simplifying and optimizing the payment process.
Our aim is to collaborate with our clients to better understand their business, their requirements and what is important to them in terms of payment processing. We think it’s important to deliver the tools they need to manage their business cost efficiently and effectively and to provide in-depth reporting and analysis to assist them.
Our tech is developed in-house from scratch. Complete autonomy from third-party solutions makes us one of the most innovative, flexible, cost-efficient and secure payment services providers on the market. BigWallet can handle any scale of processing required by your company.
Are you a startup looking for a simple and intuitive payment platform or are you an established company tired from the low level customer support or pended payouts? Our services and dedicated team of professionals will help you with daily payment and settlement operations.
Head of Business Development
Senior Software Developer
Bigwallet is Secure
We are a PCI DSS level 1 compliant, payment service provider.
PCI Security Standards are technical and operational requirements set by the PCI Security Standards Council (PCI SSC) to protect cardholder data. The standards apply to all entities that store, process or transmit cardholder data – with requirements for software developers and manufacturers of applications and devices used in those transactions.
The Council is responsible for managing the security standards, while compliance with the PCI set of standards is enforced by the founding members of the Council: American Express, Discover Financial Services, JCB, MasterCard and Visa Inc.
A Chargeback is when a cardholder claims an official refund from their issuing bank. This can happen in a variety of events, when a cardholder is unhappy with a certain purchase or when they don’t recognize a certain transaction on their card statement. It can also happen by mistake when a cardholder unintentionally places the same order several times.
In chargeback cases a cardholder always has the right to dispute a transaction by providing sufficient convincing evidence. The issuing bank then immediately refunds the amount from merchant account back to the customer and launches an investigation to decide which party is entitled for the chargeback amount. This process can often take time.
Chargeback limits are set by card issuers. Currently Visa Europe and MasterCard International have the following limits that every online business should not exceed:
VISA Europe - 1% of transactions.
Mastercard International - 1.5% of transactions
A Merchant can limit the case of chargebacks by providing clear descriptions of goods and services provided, displaying a clear price breakdown on checkout (delivery times and prices included) and generally by communicating their services and policies clearly to the consumer. At the same time an online merchant should take all necessary steps to protect themselves against unwarranted payment card fraud.
At Bigwallet we work diligently in advising merchants of the best practises to follow in order to limit chargebacks and assist them in professionally handling such cases when they arise.